Data Privacy Policy
Your privacy is important to us at SteadyTrailSignal
Information We Collect
When you get in touch with us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration data, preferred delivery schedules, and budget requirements. This helps us offer a tailored service that fits your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in Germany.
Information Sharing and Disclosure
SteadyTrailSignal respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the security of your personal data with utmost care and deploy suitable technical and organizational safeguards to safeguard it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems that employ access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to shield information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff with a legitimate need to handle information for service delivery.
Although we employ robust security measures, no online transmission method is entirely secure. We regularly update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In line with applicable laws, you may be entitled to access, amend, erase, or limit how your data is used.
To exercise these rights, please reach out via the contact details at the end of this policy. We will reply within a reasonable period as mandated by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order data: three years following the final service engagement
- Payment transaction records: seven years for tax and accounting obligations
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences for communications: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie options via your browser settings. However, turning off certain cookies may impact how the site functions. For more detailed information about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only SteadyTrailSignal and our site. We are not accountable for the privacy practices of third-party sites.
We invite you to check the privacy notices of any third-party websites you access via links on our site.
Policy Changes
We might revise this privacy policy from time to time to reflect changes in our operations, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Privacy Contact
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.
Privacy Contact
SteadyTrailSignal Privacy Team
Hauptstraße 15, Mitte, Berlin
Berlin, Germany 10115
Email address: [email protected]
Phone number: +49 30 12345678
For privacy-related inquiries, please put "Privacy Request" in your subject line and give as much detail as you can about your request. We strive to respond to all privacy requests within about a week.